Yelp User

After researching all options here are the reasons why I chose Charley’s Taxi before departing for our 7-day vacation:

1. They have a booking app. Its easy to use and estimates the fare pretty accurately. It also allows you to track your taxi, sends you update notifications, and gives you the taxi number.

2. The price to and from my Waikiki hotel to various destinations was affordable.

So my family of 8 arrives in Waikiki and first night we need a taxi to the Diamond Head Luau. Ordered through the app and the taxi arrives within minutes. However, half the family can’t seem to understand the concept of being ready to leave. The taxi waited 10 min for the stragglers to arrive in the lobby. By this time I’m upset imagining the rate increasing every minute. The Taxi driver remained patient and chatted with my father for a bit. WELL we all finally get in the Taxi and to my surprise that was when the driver started the clock! Now I’m impressed by the ethics of this man. We get there in record time, the price in the app was spot on accurate, we tip him, and now everyone is happy. 

Lesson – Only order the taxi after everyone is standing in the lobby/designated pick-up spot.

Well I ordered a taxi 7 more times during our trip and got 6 different drivers. Everyone was very professional, fairly friendly, courteous, and helpful. A few where really chatty and shared with us knowledge about the island and places to visit. 

At some point we decided to hike Diamond Head. When the taxi driver dropped us off he mentioned that it may be difficult to get a taxi back through them because it would be very busy around 11:00 am because of check-out and airport transfer and such. He suggested we use one of the cab company’s that remain parked next to the bus drop-off. He also said only choose a cab whose rate was about $15-$17 because anything more was excessive for a trip back our hotel. Sooo after walking down the cab line and 3 cab company’s later we chose the one who quoted us $15 and charged us $15.25.

Needless to say I had a very positive experience with the company so far and will continue to use them and recommend them in the future.