About Us

ABOUT CHARLEY’S TAXI

Charley’s Taxi was founded in 1938 by Charles and Helen Morita. Since then we’ve provided the highest standard of transportation, innovated new services, and honed our logistics to continually strive for excellence. We believe Aristotle figured out what “excellence” really means more than 2,000 years ago:

“Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives–choice, not chance, determines your destiny.”
— Aristotle (384-322 BC )

As a 3rd generation, woman-owned business, we are proud to be Hawaii’s premier transportation provider.

World-leading technology

We deploy the most advanced transportation technology you’ll find anywhere in the world. Our mission is to make booking a taxi as convenient, easy and simple as possible for everyone. All Charley’s Taxis are equipped with:

Netradyne connected smart camera system with forward/rearward video and audio.
900 MHz Motorola TRBOnet Radio on a proprietary channel, which means no static and no interference.
High speed credit card terminal with contactless payment. Cash is also welcome.
Security system to alert dispatchers in case of emergency, accident, or health issue.
Inspected, certified, and tamper proof taximeter, which calculates fares based in distance and elapsed time.
GPS Tracking.
Verizon mobile services.
If you should leave something behind, our tracking database will quickly find your taxi to return your valuables.

We employ this technology to reduce waiting times, ensure fast routing to your destination, provide fast in-car credit card payments, and enhance security for you and your valuables.

Community Leadership and Service

We strongly believe in the values of aloha. Since 1998 Charley’s Taxi has provided free transportation support for the Visitor Aloha Society of Hawaii (VASH). The organization’s mission is “to share aloha with visitors who have been victims of a crime or other adversities, and to provide follow-up assistance and support in an effort to create a positive memory of their stay in our islands.”

Trusted Transportation Provider

Thanks to a long reputation for integrity, innovation and maintaining the highest standards of customer service, Charley’s Taxi is the trusted transportation partner for many local, national, and international companies.

OUR FLEET

The majority of our fleet consists of late model minivans, perfect for families.
We also offer SUVs, Sedans, Limousines, Sprinter vans, and motor coaches — but no compact cars.
Our vehicles are less than 5 years old.
No matter which vehicle type you ride in, all are inspected regularly for both safety and cleanliness.

Minivan Taxi. Capacity up to 4 people with 1 checked bag and 1 carry-on each.

Minivans

Carry up to 5 passengers without luggage and up to 4 passengers with 1 checked bag and 1 carry-on each.
Available to book on demand or by reservation.

Chevrolet Suburban taxi. Capacity up to 6 people with 1 checked bag and 1 carry-on each.

SUVs

Carry 4-6 passengers with 1 checked bag and 1 carry-on each.
SUVs are subject to a surcharge of $25-45 in addition to the Flat Rate or meter fare.
Please email our Concierge or call 808-947-0077 to make a reservation.

Limousines

Carry up to 7 passengers with 1 checked bag and 1 carry-on each.
Also available with VIP Airport Packages
Please email our Concierge or call 808-947-0077 to make a reservation.

Mercedes Sprinter. Capacity up to 8 people with 1 checked bag and 1 carry-on each.

Sprinter Vans

Carry up to 8 passengers with 1 checked bag and 1 carry-on each.
Also available with VIP Airport Packages
Please email our Concierge or call 808-947-0077 to make a reservation.

Motor coaches

Carry up to 55 passengers with 1 checked bag and 1 carry-on each.
Please email our Concierge or call 808-947-0077 to make a reservation.

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Discounted Flat Rates are one way, per car, and do not include stops or route deviations. Valid for up to 4 passengers with bags (1 suitcase & 1 carry-on per person) or up to 5 passengers with no bags. Drivers are required by law to run the meter on Flat Rate trips and will adjust the final meter rate down to the appropriate Flat Rate at the end of the trip. Driver will charge regular meter rate for the trip if any stops or route deviations are requested. No other discounts apply to Flat Rates. Gratuity is not included in fares. Tipping is optional. If you’re satisfied with your driver’s services, a tip of 15-20% is appreciated.

Flat rates are available from 5am to 9pm only. Meter rates apply from 9pm to 5am.

Regarding the possibility of delays and waiting times:

* Discounted flat rate airport pick-ups are dispatched “on-demand” and are based on availability of drivers.
* We typically dispatch at least 20 minutes prior to the scheduled pick-up time. Our goal is to be ready to pick you up 5-10 minutes before the scheduled pick-up time.
* Though infrequent, during peak periods or when traffic is very heavy, discounted flat rate airport pick-ups may be delayed 10-20 minutes. Even if your pick-up is delayed, we will pick you up. Feel free to call 808-233-3333 to confirm or ask for an ETA.
* Last minute bookings are dispatched after pre-booked bookings are dispatched.
* To guarantee on time airport pick-ups, please use our VIP and Priority Reservation services, which pre-assign drivers to your booking. Your driver will monitor your flight’s arrival time, plus we’ll provide your driver’s contact info to make coordinating your pick-up easier.
* Weather, accidents, and parades that close streets or cause severe traffic delays are beyond our control.

It is the customer’s responsibility to ensure any belongings in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while in our vehicles. Your driver, who is an independent contractor, and Charley’s Taxi assume no liability in the event of damage, loss or theft of any such property (including but not limited to luggage and golf bag wheels and handles) and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

City and State park fees as well as parking costs (at hospitals and medical or business offices, for example) incurred in the process of providing transportation will also be added to your fare.

$6.38 extra charge for each bicycle, golf bag, surfboard or items over 80 pounds, more than 4ft in length, or over 10 cubic feet in size. Driver will charge $5.00 each for additional terminal drop-offs. A fuel surcharge of $2.60 per trip will be added to your fare.

Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

Due to traffic congestion and delays, Charley’s Taxi may suspend Flat Rates and revert to taxi meter rates on Halloween, Black Friday, and New Year’s Eve (from 4pm on 12/31 to 6am on 1/1). We may also suspend Flat Rates 2 hours before, during, and 2 hours following major Holidays, Sporting Events, Concerts, and major road closures.

DUE TO HIGH DEMAND: PLEASE BOOK IN ADVANCE