We are busiest from 8:30 am to 11:30 am and from 2:00 pm to 7:00 pm. Please call in advance for pick-ups during these peak hours.

You can book a minivan here. For charters, groups, and upgraded vehicles like SUVs and Sprinter vans, please email our Concierge or call 808-947-0077.

Discounted Minivan Flat Rates are valid for up to 4 passengers with bags (1 suitcase & 1 carry-on per person) or up to 5 passengers with no bags.

Flat rates apply one way, per car, and do not include stops or route deviations.

Drivers are required by law to run the meter on Flat Rate trips and will adjust the final meter rate down to the appropriate Flat Rate at the end of the trip. Driver will charge regular meter rate for the trip if any stops or route deviations are requested. No other discounts apply to Flat Rates. Gratuity is not included in fares.

Tipping is optional. If you’re satisfied with your driver’s services, a tip of 15-20% is appreciated.

Minivan Flat Rates Include:

• 4.712% State of Hawaii General Excise Tax.
• 7% Hawaii DOT Pre-Arranged Ground Transportation Pick-Up Tax.
• $2.60 fuel surcharge per trip.
• 1 suitcase and 1 carry-on per person.

NOT INCLUDED in Minivan Flat Rates:

• $0.75 per additional bag.
• $6.38 extra charge for each bicycle, golf bag, surfboard, or items over 80 pounds, more than 4ft in length, or over 10 cubic feet in size.
• City and State park fees as well as parking costs.

VEHICLE OCCUPANCIES

• Sedan: 2-3 with bags
• Minivan: up to 5 (4 with bags)
• Small SUV: up to 4 with bags
• Large SUV: up to 6 with bags
• Limousines: up to 7 with bags
• Sprinter Vans: up to 8 with 8 bags
• Navigator SUV Limousine: up to 7 with 7 bags

Airport and Medical flat rates apply 24 hours.

All other flat rates are available from 5am to 9pm only.

Please click here to see our meter rates.

We do not offer child seats (infant, toddler, booster). Child seats are not required by law in a taxi.

Yes. Drivers may request that your pet sits on a blanket or tarp that your driver will provide. Please be advised, drivers are authorized by law to deny the trip if you refuse this request.

Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

Per Revised Ordinances of Honolulu § 36-1.12 Soiling of taxicab.
A taxicab driver may require a passenger for hire, whose condition may be likely to soil the seats of the taxicab, to sit upon protective material furnished by such driver. Upon noncompliance with the request, the taxicab driver may refuse to transport such passenger

Enter your booking and phone numbers on our “Check/Track Booking” page. Then click the blue “Search” button.

Your booking will appear with a set of buttons at the top right. Click the red “Cancel” button to cancel your booking.

Go to our eCab booking engine, enter your pick-up and drop-off locations, and click the green “Get fare estimate” button.

Yes and no. We’re unable to offer online booking for Pier 2 pick-up. To book a ride from Pier 2, please email our Concierge or call 808-947-0077.

We can drop off at Pier 2. You may book your Pier 2 drop-off on our eCab booking engine,

No. Flat rates apply to the taxi (minivan) and are valid for up to 4 passengers with bags (1 suitcase & 1 carry-on per person) or up to 5 passengers with no bags.

VEHICLE OCCUPANCIES

• Sedan: 2-3 pax with bags
• Minivan: up to 5 pax (4 pax with bags)
• Small SUV: up to 4 pax with bags
• Large SUV: up to 6 pax with bags
• Limousines: up to 7 pax with bags
• Sprinter Vans: up to 8 pax with 8 bags
• Navigator SUV Limousine: up to 7 pax with 7 bags

Though drivers are not tour guides, we do offer excursions and charters. Check out our offerings here.

Yes. Taximeters charge either distance traveled or elapsed time. When traveling more than 12mph, the meter charges based on distance. When traveling less than 12mph, such as in bad traffic, the meter charges based on time. See our meter rates here.

No. We operate on Oahu only.

Only if you request an SUV, Limo, or other upgraded vehicle. If you request a taxi and an SUV shows up, you’ll pay the regular taxi rate. See our meter rates here.

All our taxis are equipped with cameras and are required to be always in use. The cameras are used strictly for driver and passenger safety.

First, Charley’s Taxi does not surge price. When the TNCs surge price, rides can easily cost 3-5x what a taxi would cost. You can count on our rates to be the same day to day.

Second, Uber and Lyft (TNCs) are cheaper only if you choose a compact car.

Our fleet is comprised largely of late model minivans and our rates are generally comparable to TNCs’ “XL” rates (mostly minivans).

Unlike the TNCs, we provide extensive training to our drivers. We also support our drivers like no one else. That includes a 24-hour dispatch center, 2-way radios, and HD cameras. For more information about all that we do, please visit our About Us page.

No. We accept cash and credit cards (VISA, MasterCard, AMEX, Discover, JCB) as well as Apple Pay, Google Pay.

You can request a taxi on-demand (right now) or make an advance reservation. We are busiest from 9:00 am to 11:30 am and from 2:00 pm to 4:30 pm. We recommend making a reservation for pick-ups during these times to avoid delayed pick-ups.

You can book a minivan here. For charters, groups, and upgraded vehicles like SUVs and Sprinter vans, please email our Concierge or call 808-947-0077.

Don’t worry. If you booked our VIP or Priority service, your assigned driver will track your flight.

If you booked our economical flat rate transfer, we’re standing by until you let us know you’re ready to meet your taxi via our handy Arrival Portal.

Though this can vary considerably with traffic, a typical ride between Waikiki and the airport takes about a half hour.

Please enter your anticipated arrival time.

If you booked our VIP or Priority service, your assigned driver will track your flight. If you booked our economical flat rate transfer, we’re standing by until you let us know you’re ready to meet your taxi via our handy Arrival Portal.

Our pre-arranged service is restricted to the bag claim (ground) level. Please go down to the ground level and enter the first bag claim number you see so we may direct you to the nearest pick-up area.

Find more information about HNL arrivals.

We recommend arriving at the airport 2 hours prior to domestic flights and 3 hours prior to international flights to account for traffic delays and long lines for agriculture screening, flight and baggage check-in, and TSA security. During slow times you may breeze through all of those, but when it gets busy you’ll be glad you got there so early.

Charley’s Taxi is not responsible for missed flights.

If you need a ride from Oahu’s “outlying areas,” which we define as the Windward side, west of the Airport, and east of Aina Haina, we will contact you by phone to collect a partial prepayment because we get a lot of prank calls and no shows. The prepaid amount will be credited to your final fare.

This partial prepayment becomes non-refundable when the driver is dispatched to your pick-up.

For rides where pick-up and drop-off are in Oahu’s “outlying areas,” which we define as the Windward side, west of the Airport, and east of Aina Haina, we will contact you by phone to collect:

1. A non-refundable deadhead fee to be paid in addition to the fare. This fee covers the deadhead (empty) miles driven.
2. Partial prepayment of the estimated fare for your ride. We do this because we get a lot of prank calls and no shows. This partial prepayment becomes non-refundable when the driver is dispatched to your pick-up. The prepaid amount will be credited to your final fare.