Services – Charley's Taxi

SERVICE WITH ALOHA

Charley’s Taxi has provided transportation services to Hawaii since 1938. As a 3rd generation, woman-owned business, we are proud to be Hawaii’s premier transportation provider. For more information about our standards for safety, customer service, and cleanliness, please visit our About Us page.

QUICK LINKS TO SERVICES

DELIVERIES & ERRANDS MEDICAB TROUBLE CALL TOURS & ATTRACTIONS PEARL HARBOR DUI SHUTTLE ALTERNATIVE CAR RENTAL ALTERNATIVE CORPORATE SERVICES

OUR FLEET

The majority of our fleet consists of late model minivans. We also offer SUVs, Limousines, Sprinter vans, and motor coaches — but no compact cars. Minivans, SUVs, and Sprinters are less than 5 years old. No matter which vehicle type you ride in, all are inspected regularly for both safety and cleanliness. For your convenience, all vehicles are equipped with fast and secure credit card terminals which accept contactless payment.

Minivans

Carry up to 6 passengers without luggage and up to 4 passengers with 1 checked bag and 1 carry-on each.
Available to book on demand or by reservation.

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SUVs

Carry 4-6 passengers with 1 checked bag and 1 carry-on each.
SUVs are subject to a surcharge of $25-45 in addition to the Flat Rate or meter fare.
More about SUV Flat Rates
You may also call our Concierge at 808-947-0077 to arrange an SUV.

Limousines

Carry up to 7 passengers with 1 checked bag and 1 carry-on each.
Also available with VIP Airport Packages
Please call our Concierge at 808-947-0077 to arrange a limousine.

Sprinter Vans

Carry up to 8 passengers with 1 checked bag and 1 carry-on each.
Also available with VIP Airport Packages
Please call our Concierge at 808-947-0077 to arrange a Sprinter van.

Motor coaches

Carry up to 55 passengers with 1 checked bag and 1 carry-on each.
Please call our Concierge at 808-947-0077 to arrange a motor coach.

FEES AND TAXES

Many transportation companies impose fees that we don’t believe in. Here are some examples of fees that you won’t see with Charley’s Taxi:

NO surge pricing, EVER!
No “Booking Fee” ($1.50)
No “Safe Ride Fee” ($1.50)
No “Late Fee” ($5 after 2 minutes)
No “No-Show Fee” ($5 after 5 minutes)
No “Credit Card Fee” ($3.00)
No “Mandatory Tip” (20%)

Charley’s Taxi does collect or pass on:

Waiting time at pick-up: Ten minutes after the agreed upon pick-up time, driver will charge $15 to wait ten more minutes.
Waiting time at a store or other en-route stop: Driver will end the ride, collect payment, and restart the meter.
Deadhead fee: for pick-ups at far out places (i.e. Polynesian Cultural Center) we will contact you by phone to collect a prepayment of the estimated fare for your ride. Once the driver is dispatched to your pick-up, half of the charge is non-refundable should you then cancel the ride. The prepaid amount is then credited to your ride.
Parking fees. For example, at hospitals, businesses, and the airport.
City and State “Destination” taxes, which may apply to both pick-up and drop-off. For example, at Aloha Stadium, Pali Lookout, Moanalua Gardens, and Diamond Head.
Airport Pick-up Tax (for pick-up service only): 7% State tax is added to the final* meter or flat rate fares.
State General excise tax: 4.712%.
Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

* “final fare” means the meter fare after discounts are applied for kamaaina, seniors, persons with special needs. ID is required for kamaaina and senior (65+) discounts. Discounts are not applicable to flat rates.

Discounted Flat Rates are one way, per car, and do not include extra stops or route deviations. Valid for up to 4 passengers with bags (1 suitcase & 1 carry-on per person) or up to 6 passengers with no bags. Drivers are required by law to run the meter on Flat Rate trips and will adjust the final meter rate down to the appropriate Flat Rate at the end of the trip. Driver will charge regular meter rate for the trip if any extra stops or route deviations are requested. No other discounts apply. Gratuities and 4.712% G.E. Tax not included.

It is the customer’s responsibility to ensure any belongings in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while in our vehicles. Your driver, who is an independent contractor, and Charley’s Taxi assume no liability in the event of damage, loss or theft of any such property (including but not limited to luggage and golf bag wheels and handles) and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

The Airports Division of the Hawaii Department of Transportation imposes a 7% tax on all pre-arranged trips picked up from Honolulu International Airport. This tax does not apply to airport drop-off services. Your driver may add this Hawaii DOT Pre-Arranged Ground Transportation Pick-Up tax to the final* meter or flat rate fare.

* final fare means the meter fare after discounts are applied for military, seniors, and persons with disabilities. ID is required for military and senior discounts. These discounts do not apply to flat rates.

City and State park fees as well as parking costs (at hospitals and medical or business offices, for example) incurred in the process of providing transportation will also be added to your fare.

$5.00 extra charge for each bicycle, golf bag, surfboard or items over 80 pounds, more than 4ft in length, or over 10 cubic feet in size. Driver will charge $5.00 each for additional terminal drop-offs. A fuel surcharge of $0.30 per trip will be added to your fare.

Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

Due to traffic congestion and delays, Charley’s Taxi may suspend Flat Rates and revert to taxi meter rates on Halloween, Black Friday, and New Year’s Eve (from 4pm on 12/31 to 6am on 1/1). We may also suspend Flat Rates 2 hours before, during, and 2 hours following major Holidays, Sporting Events, Concerts, and major road closures.