Services

SERVICE WITH ALOHA

Charley’s Taxi has provided transportation services to Hawaii since 1938. As a 3rd generation, woman-owned business, we are proud to be Hawaii’s premier transportation provider. For more information about our standards for safety, customer service, and cleanliness, please visit our About Us page.

Click here to see our meter rates.

FEES AND TAXES

Many transportation companies impose fees that we don’t believe in. Here are some examples of fees that you won’t pay with Charley’s Taxi:

NO surge pricing, EVER!
No “Booking Fee” ($1.50)
No “Safe Ride Fee” ($1.50)
No “Late Fee” ($5 after 2 minutes)
No “No-Show Fee” ($5 after 5 minutes)
No “Credit Card Fee” ($3.00)
No “Mandatory Tip” (20%)

Charley’s Taxi does collect or pass on:

Waiting time at pick-up: Ten minutes after the agreed upon pick-up time, driver will charge $15 to wait ten more minutes.
Waiting time at a store or other en-route stop: Driver will end the ride, collect payment, and restart the meter.
If you need a ride from Oahu’s “outlying areas,” which we define as the Windward side, west of the Airport, and east of Aina Haina, we will contact you by phone to collect a partial prepayment because we get a lot of prank calls and no shows. The prepaid amount will be credited to your final fare. This partial prepayment becomes non-refundable when the driver is dispatched to your pick-up.
For rides where pick-up and drop-off are in Oahu’s outlying areas we will collect a non-refundable deadhead fee to be paid in addition to the fare. This fee covers the deadhead (empty) miles driven.
Parking fees. For example, at hospitals, businesses, and the airport.
City and State “Destination” taxes, which may apply to both pick-up and drop-off. For example, at Aloha Stadium, Pali Lookout, Moanalua Gardens, and Diamond Head.
Airport Pick-up Tax (for pick-up service only): 7% State tax is added to the final* meter or flat rate fares.
State General excise tax: 4.712%.
Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

* “final fare” means the meter fare after discounts are applied for kamaaina, seniors, persons with special needs. ID is required for kamaaina and senior (65+) discounts. Discounts are not applicable to flat rates.

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Discounted Flat Rates are one way, per car, and do not include stops or route deviations. Valid for up to 4 passengers with bags (1 suitcase & 1 carry-on per person) or up to 5 passengers with no bags. Drivers are required by law to run the meter on Flat Rate trips and will adjust the final meter rate down to the appropriate Flat Rate at the end of the trip. Driver will charge regular meter rate for the trip if any stops or route deviations are requested. No other discounts apply to Flat Rates. Gratuity is not included in fares. Tipping is optional. If you’re satisfied with your driver’s services, a tip of 15-20% is appreciated.

It is the customer’s responsibility to ensure any belongings in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while in our vehicles. Your driver, who is an independent contractor, and Charley’s Taxi assume no liability in the event of damage, loss or theft of any such property (including but not limited to luggage and golf bag wheels and handles) and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

4.712% State G.E. Tax is not included in Flat Rates. The Airports Division of the Hawaii DOT imposes a 7% Pre-Arranged Ground Transportation Pick-Up tax. This tax does not apply to airport drop-off services. Your driver may add this Hawaii DOT tax to the final* meter or Flat Rate fare.

* final fare means the meter fare after discounts are applied for military, seniors, and persons with disabilities. ID is required for military and senior discounts. These discounts do not apply to Flat Rates.

City and State park fees as well as parking costs (at hospitals and medical or business offices, for example) incurred in the process of providing transportation will also be added to your fare.

$6.38 extra charge for each bicycle, golf bag, surfboard or items over 80 pounds, more than 4ft in length, or over 10 cubic feet in size. Driver will charge $5.00 each for additional terminal drop-offs. A fuel surcharge of $2.60 per trip will be added to your fare.

Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

Due to traffic congestion and delays, Charley’s Taxi may suspend Flat Rates and revert to taxi meter rates on Halloween, Black Friday, and New Year’s Eve (from 4pm on 12/31 to 6am on 1/1). We may also suspend Flat Rates 2 hours before, during, and 2 hours following major Holidays, Sporting Events, Concerts, and major road closures.

DUE TO HIGH DEMAND: PLEASE BOOK IN ADVANCE

SERVICE WITH ALOHA

FEES AND TAXES

Charley’s Taxi does collect or pass on: