Services

SERVICE WITH ALOHA

Charley’s Taxi has provided transportation services to Hawaii since 1938. As a 3rd generation, woman-owned business, we are proud to be Hawaii’s premier transportation provider. For more information about our standards for safety, customer service, and cleanliness, please visit our About Us page.

Click here to see our meter rates.

FEES AND TAXES

Many transportation companies impose fees that we don’t believe in. Here are some examples of fees that you won’t pay with Charley’s Taxi:

NO surge pricing, EVER!
No “Booking Fee” ($1.50)
No “Safe Ride Fee” ($1.50)
No “Late Fee” ($5 after 2 minutes)
No “No-Show Fee” ($5 after 5 minutes)
No “Credit Card Fee” ($3.00)
No “Mandatory Tip” (20%)

Charley’s Taxi does collect or pass on:

Waiting time at pick-up: Ten minutes after the agreed upon pick-up time, driver will charge $15 to wait ten more minutes.
Waiting time at a store or other en-route stop: Driver will end the ride, collect payment, and restart the meter.
If you need a ride from Oahu’s “outlying areas,” which we define as the Windward side, west of the Airport, and east of Aina Haina, we will contact you by phone to collect a partial prepayment because we get a lot of prank calls and no shows. The prepaid amount will be credited to your final fare. This partial prepayment becomes non-refundable when the driver is dispatched to your pick-up.
For rides where pick-up and drop-off are in Oahu’s outlying areas we will collect a non-refundable deadhead fee to be paid in addition to the fare. This fee covers the deadhead (empty) miles driven.
Parking fees. For example, at hospitals, businesses, and the airport.
City and State “Destination” taxes, which may apply to both pick-up and drop-off. For example, at Aloha Stadium, Pali Lookout, Moanalua Gardens, and Diamond Head.
Airport Pick-up Tax (for pick-up service only): 7% State tax is added to the final* meter or flat rate fares.
State General excise tax: 4.712%.
Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

* “final fare” means the meter fare after discounts are applied for kamaaina, seniors, persons with special needs. ID is required for kamaaina and senior (65+) discounts. Discounts are not applicable to flat rates.

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Discounted Flat Rates are one way, per car, and do not include stops or route deviations. Valid for up to 4 passengers with bags (1 suitcase & 1 carry-on per person) or up to 5 passengers with no bags. Drivers are required by law to run the meter on Flat Rate trips and will adjust the final meter rate down to the appropriate Flat Rate at the end of the trip. Driver will charge regular meter rate for the trip if any stops or route deviations are requested. No other discounts apply to Flat Rates. Gratuity is not included in fares. Tipping is optional. If you’re satisfied with your driver’s services, a tip of 15-20% is appreciated.

24 hour flat rates:
* Waikiki to or from Airport & Hospitals.
* Aulani to or from Hospitals

All other flat rates are available from 5am to 9pm only, with meter rates applying from 9pm to 5am.

Regarding the possibility of delays and waiting times:

* Discounted flat rate airport pick-ups are dispatched “on-demand” and are based on availability of drivers.
* We typically dispatch at least 20 minutes prior to the scheduled pick-up time. Our goal is to be ready to pick you up 5-10 minutes before the scheduled pick-up time.
* Though infrequent, during peak periods or when traffic is very heavy, discounted flat rate airport pick-ups may be delayed 10-20 minutes. Even if your pick-up is delayed, we will pick you up. Feel free to call 808-233-3333 to confirm or ask for an ETA.
* Last minute bookings are dispatched after pre-booked bookings are dispatched.
* To guarantee on time airport pick-ups, please use our VIP and Priority Reservation services, which pre-assign drivers to your booking. Your driver will monitor your flight’s arrival time, plus we’ll provide your driver’s contact info to make coordinating your pick-up easier.
* Weather, accidents, and parades that close streets or cause severe traffic delays are beyond our control.

It is the customer’s responsibility to ensure any belongings in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while in our vehicles. Your driver, who is an independent contractor, and Charley’s Taxi assume no liability in the event of damage, loss or theft of any such property (including but not limited to luggage and golf bag wheels and handles) and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

City and State park fees as well as parking costs (at hospitals and medical or business offices, for example) incurred in the process of providing transportation will also be added to your fare.

$6.38 extra charge for each bicycle, golf bag, surfboard or items over 80 pounds, more than 4ft in length, or over 10 cubic feet in size. Driver will charge $5.00 each for additional terminal drop-offs. A fuel surcharge of $2.60 per trip will be added to your fare.

Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

Due to traffic congestion and delays, Charley’s Taxi may suspend Flat Rates and revert to taxi meter rates on Halloween, Black Friday, and New Year’s Eve (from 4pm on 12/31 to 6am on 1/1). We may also suspend Flat Rates 2 hours before, during, and 2 hours following major Holidays, Sporting Events, Concerts, and major road closures.

DUE TO HIGH DEMAND: PLEASE BOOK IN ADVANCE

SERVICE WITH ALOHA

FEES AND TAXES

Charley’s Taxi does collect or pass on: