Kazuyo Sasa, from Nagoya, Japan

“I took a cab about noon from Ala Moana Center to Waikiki Sunset hotel. Upon entering the lobby, I realized that I left one important package on the back seat of the cab. I immediately asked the front desk clerk to call Charley’s to locate my package. Minutes later, the clerk notified me that the attempt to locate my package was unsuccessful. At that time, I really felt so sad and depressed. I was just looking outside, contemplating this disastrous situation when a familiar looking cab stopped in front of the hotel. At that time, I felt it was close to a miracle!

My cab driver just entered the hotel with my lost package!!! I was so overwhelmed with joy and relief that tears started flowing out of my eyes like a raindrop. I couldn’t even react when my cab driver (Mr. X) tapped twice on my shoulder, raised his hand and left. Now, I deeply regret that I didn’t even have the guts to thank Mr. X personally due to language barrier and give him a handsome tip.

Back in Japan, I’ve decided that I have to somehow express and relay my appreciation and gratitude to Mr. X. He was so kind. By inquiring the travel agent, I was able to get the name of the owner and address of Charley’s Taxi. I still recall how comfortable the ride was to the hotel. The seat was so soft! While I was riding, the radio was tuned to a Japanese station. I really felt at home.

My trip to Hawai´i was great, fantastic and memorable – only because of Mr. X and Charley’s! Right now, I am working very hard and planning another trip to Hawai´i. I am looking forward to riding Charley’s Taxi again! I would like to give my best regards to Mr. X and say hello and Aloha to all the staff of Charley’s. Please take care.”