TAXI ARRIVAL RESERVATIONS ARE "WILL CALL"
To dispatch your driver, please call 808-531-1300 or click below to use our online portal.
- When you reach your baggage claim, go to our Arrival Portal web page and enter your:
- Booking confirmation number
- Phone number (use the number you entered with your booking)
- Bag claim number. Domestic and Canada arrivals use bag claims 6 to 11 and 16 to 31
- No checked bags? Please go down to the ground level and enter the first bag claim number you see.
- Always look for the white taxi dome with red letters to ensure you’re riding with Charley’s Taxi:
For assistance or to let us know you’re ready for your taxi by phone, please call
- Main dispatch line: 1-808-531-1300
- Toll-free: 1-877-531-1333 for free from any public phone
- Japanese Speaking Dispatch toll-free: 1-844-531-1331
- Regular Japanese Speaking Dispatch line: 1-808-531-1331
- When you exit Customs, go to our Arrival Portal web page and enter your:
- booking confirmation number
- phone number (use the number you entered with your booking)
- bag claim number 1 (if you don’t have bags, please enter number 1)
- Always look for the white taxi dome with red letters to ensure you’re riding with Charley’s Taxi:
For assistance or to let us know you’re ready for your taxi by phone, please call
- Main dispatch line: 1-808-531-1300
- Toll-free: 1-877-531-1333 for free from any public phone
- Japanese Speaking Dispatch toll-free: 1-844-531-1331
- Regular Japanese Speaking Dispatch line: 1-808-531-1331
- If you’re having trouble with the Airport’s WiFi or the Arrival Portal page and don’t have a US phone, there is a courtesy phone to the right of the Customs Exit. Please ask the operator to connect you to Charley’s Taxi.
MOBILE SERVICE AND FREE WIFI AT HNL: The baggage claim areas are a well-known dead zone for many mobile phones.
The airport provides free BOINGO public WiFi in the Domestic Baggage claim halls at Carousels 6-11 and 16-31 and outside the International F.I.T. exit. Coverage does not extend to the curb, Tour Group areas, or parking lots.
To use the airport’s WiFi:
- Select the BOINGO Hotspot WiFi Network
- Launch web browser on your device
- Select Free WiFi to begin your session
- Step by step guide to connect to Boingo WiFi.
- BOINGO support website
For assistance, please call:
- Main dispatch line: 1-808-531-1300
- Toll-free: 1-877-531-1333 for free from any public phone
- Japanese Speaking Dispatch toll-free: 1-844-531-1331
- Regular Japanese Speaking Dispatch line: 1-808-531-1331
- If you’re having trouble with the Airport’s WiFi or the Arrival Portal page and don’t have a US phone, there is a courtesy phone to the right of the Customs Exit. Please ask the operator to connect you to Charley’s Taxi.
Here are some handy illustrations to show you the “green” pick up zones outside the baggage claims on Level 1:
Overview of Baggage level pick-up zones
Bag Claims 6-11: Pre-Arranged Area 1
Bag Claims 16-21: International garage
Bag Claims 22-31: Pre-Arranged Area 5
International Arrivals: International Garage