Arriving at HNL

• When you reach your baggage claim, go to our Arrival Portal web page and enter your:
  • Booking confirmation number
  • Phone number (use the number you entered with your booking)
  • Bag claim number. Domestic and Canada arrivals use bag claims 6 to 11 and 16 to 31
  • No checked bags? Please go down to the ground level and enter the first bag claim number you see.

• Always look for the white taxi dome with red letters to ensure you’re riding with Charley’s Taxi:

For assistance or to let us know you’re ready for your taxi by phone, please call

• Main dispatch line: 1-808-531-1300
• Toll-free: 1-877-531-1333 for free from any public phone
• Japanese Speaking Dispatch toll-free: 1-844-531-1331
• Regular Japanese Speaking Dispatch line: 1-808-531-1331

• When you exit Customs, go to our Arrival Portal web page and enter your:
  • booking confirmation number
  • phone number (use the number you entered with your booking)
  • bag claim number 1 (if you don’t have bags, please enter number 1)

• Always look for the white taxi dome with red letters to ensure you’re riding with Charley’s Taxi:

For assistance or to let us know you’re ready for your taxi by phone, please call

• Main dispatch line: 1-808-531-1300
• Toll-free: 1-877-531-1333 for free from any public phone
• Japanese Speaking Dispatch toll-free: 1-844-531-1331
• Regular Japanese Speaking Dispatch line: 1-808-531-1331

MOBILE SERVICE AND FREE WIFI AT HNL: The baggage claim areas are a well-known dead zone for many mobile phones.
The airport provides free BOINGO public WiFi in the Domestic Baggage claim halls at Carousels 6-11 and 16-31 and outside the International F.I.T. exit. Coverage does not extend to the curb, Tour Group areas, or parking lots.

To use the airport’s WiFi:

• Select the BOINGO Hotspot WiFi Network
• Launch web browser on your device
• Select Free WiFi to begin your session
• Step by step guide to connect to Boingo WiFi.
• BOINGO support: Website or by phone 1-800-880-4117
• If you’re having trouble with the Airport’s WiFi or the Arrival Portal page and don’t have a US phone, there is a courtesy phone to the right of the Customs Exit. Please ask the operator to connect you to Charley’s Taxi.

For assistance, please call:

• Main dispatch line: 1-808-531-1300
• Toll-free: 1-877-531-1333 for free from any public phone
• Japanese Speaking Dispatch toll-free: 1-844-531-1331
• Regular Japanese Speaking Dispatch line: 1-808-531-1331

Here are some handy illustrations to show you the “green” pick up zones outside the baggage claims on Level 1:

Overview of Baggage level pick-up zones
Baggage Claims 6-11: “Pre-Arranged 1” left outside Claim #6, around elevator
Baggage Claims 16-21: “Pre-Arranged 3” median across Emergency Column 30
Baggage Claims 22-31: “Pre-Arranged 5,” open lot outside Claim #31
International Arrivals: across the median in parking structure