Airport Arrival Portal

HOW TO CONNECT WITH YOUR TAXI

The airport’s strict taxi rules specify where drivers can pick you up and how long they can wait.

To efficiently connect with your driver upon arrival, please:

  • Go to our Arrival Portal web page: English Portal / Japanese Portal
  • Enter your booking confirmation, phone number, and bag claim number.
    • Domestic and Canada arrivals use Bag claims 6-11 and 16 to 31
    • International arrivals, please enter 1.
  • Be sure to use the phone number you entered when booking.
  • The Portal web page will direct you to the nearest taxi pick up area.

For assistance, please call:

  • Main dispatch line: 1-808-531-1300
  • Toll-free: 1-877-531-1333 for free from any public phone
  • Japanese Speaking Dispatch toll-free: 1-844-531-1331
  • Regular Japanese Speaking Dispatch line: 1-808-531-1331
  • If you’re having trouble with the Airport’s WiFi or the Arrival Portal page and don’t have a US phone, there is a courtesy phone to the right of the FIT Exit. Please ask the operator to connect you to Charley’s Taxi.

Airport WiFi Access

MOBILE SERVICE AND FREE WIFI AT HNL: The baggage claim areas are a well-known dead zone for many mobile phones.
The airport provides free BOINGO public WiFi in the Domestic Baggage claim halls at Carousels 6-11 and 16-31 and outside the International F.I.T. exit. Coverage does not extend to the curb, Tour Group areas, or parking lots.

To use the airport’s WiFi:

  • Select the BOINGO Hotspot WiFi Network
  • Launch web browser on your device
  • Select Free WiFi to begin your session
  • BOINGO support: Website or by phone 1-800-880-4117

Pre-arranged pick-up areas