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Thank you for using Charley's Taxi!

Please select from the tabs below for helpful information about connecting with your taxi upon arrival, for departures, or for our many flat rates.

Please also refer to our Enhanced Cleaning Protocols and mask requirements.

Domestic Baggage Claim (Includes Canada arrivals)

The Airport’s strict Taxi rules limit where drivers can pick you up and how long they can wait. Therefore we need you to call or text us to smoothly connect you with your driver.
MOBILE SERVICE AT HNL: The baggage claim area is a well-known dead zone for mobile phones. We recommend going outside to text or call, though on the lower level even that’s not always enough.

Via text:

Please use the phone number you entered with your reservation to text us upon arrival.
Our text system is not a chatbot that can process natural language. It understands only the codes we provide below.

1st Text: Please text us upon landing to let us know your baggage claim number.

Text your bag claim number code to 1-877-531-1333
- Baggage Claim 6 is “Bag06” or “22406”
- Baggage Claims go up to 31 (“Bag31” or “22431”)
- Here’s a handy graphic of Bag Claim level pick-up zones.
You’ll receive a text right back with:
- Booking number
- Link to a graphic guide to the nearest pick-up zone
- Taxi number to look for

2nd Text: Please reply “Ready” when you’ve collected all your bags. This lets your driver know it’s time to move to your pick-up zone.

Via phone call:

Please call us when you’ve collected all your bags. This lets your driver know it’s time to move to your pick-up zone.

Main dispatch line: 1-808-531-1300
Japanese Speaking Dispatch line: 1-808-531-1331
The call taker will provide your Taxi’s dome number and explain how to find your pick-up zone.

Sometimes it may take 20-45 minutes for a taxi to reach you at the pick-up zone.

International

Via text:

Please use the phone number you entered with your reservation to text us upon arrival.
Our text system is not a chatbot that can process natural language. It understands only the codes we provide below.

1st Text: Please text “INTL” or “4685” to 1-877-531-1333 upon landing.

You’ll receive a text right back with:
- Booking number
- Link to a graphic guide to the International pick-up zone
- Taxi number to look for

2nd Text: Please reply “Ready” as you exit Customs. This lets your driver know it’s time to move to your pick-up zone.

Via phone call:

Please call us as you exit Customs. This lets your driver know it’s time to move to your pick-up zone.

Main dispatch line: 1-808-531-1300
Japanese Speaking Dispatch line: 1-808-531-1331
The call taker will provide your Taxi’s dome number and explain how to find your pick-up zone.

Sometimes it may take 20-45 minutes for a taxi to reach you at the pick-up zone.

Departures

When should you get to the airport?

Charley’s Taxi recommends arriving at the airport 1.5 hours prior for neighbor island flights and 2 hours prior for overseas flights to account for traffic delays, agriculture screening, flight and baggage check-in, and TSA security. During slow times you may breeze through all of those, but when it gets busy you’ll be glad you got there so early. Charley’s Taxi is not responsible for missed flights.

If your pickup is from Hilton Hawaiian Village or Aulani Disney Resort between the hours of 8am-4pm, there should be plenty of Charley’s Taxicabs standing by at the taxi stand, so please allow the hotel staff to hail you a Charley’s Taxi from the taxi stand.

If your pickup does not meet the Hilton/Aulani exception above, your taxi order will be automatically dispatched. The driver will verify your name at pick-up to prevent you getting into the wrong taxi.

Flat Rates

We’ve added Flat Rate zones between Oahu’s residential areas and Daniel K. Inouye International Airport.

Charley’s Taxi Flat Rates are discounted from the regular meter rate and are a great way to go to and from the Airport. You’ll save money and enjoy peace of mind because these discounted, fixed rates don’t change if there’s bad traffic. Flat Rates are one-way, per car, and do not include G.E. Tax, Airport Pick-up Tax, fuel surcharge, or gratuity.

Waikiki: $33 – Typical meter rate is $45-55 (check map)

Aulani/ Ko Olina: $70 – Typical meter rate is $90-100

Turtle Bay: $135 – Typical meter rate is $165-185

Downtown: $22 (check map)

Kakaako: $28 (check map)

Discounted Flat Rates are one way, per car, and do not include stops or route deviations. Valid for up to 4 passengers with bags (1 suitcase & 1 carry-on per person) or up to 5 passengers with no bags. Drivers are required by law to run the meter on Flat Rate trips and will adjust the final meter rate down to the appropriate Flat Rate at the end of the trip. Driver will charge regular meter rate for the trip if any stops or route deviations are requested. Gratuities not included. No other discounts apply to Flat Rates.

It is the customer’s responsibility to ensure any belongings in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while in our vehicles. Your driver, who is an independent contractor, and Charley’s Taxi assume no liability in the event of damage, loss or theft of any such property (including but not limited to luggage and golf bag wheels and handles) and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

4.712% State G.E. Tax is not included in Flat Rates. The Airports Division of the Hawaii DOT imposes a 7% Pre-Arranged Ground Transportation Pick-Up tax. This tax does not apply to airport drop-off services. Your driver may add this Hawaii DOT tax to the final* meter or Flat Rate fare.

* final fare means the meter fare after discounts are applied for military, seniors, and persons with disabilities. ID is required for military and senior discounts. These discounts do not apply to Flat Rates.

City and State park fees as well as parking costs (at hospitals and medical or business offices, for example) incurred in the process of providing transportation will also be added to your fare.

$6.38 extra charge for each bicycle, golf bag, surfboard or items over 80 pounds, more than 4ft in length, or over 10 cubic feet in size. Driver will charge $5.00 each for additional terminal drop-offs. A fuel surcharge of $2.60 per trip will be added to your fare.

Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

Due to traffic congestion and delays, Charley’s Taxi may suspend Flat Rates and revert to taxi meter rates on Halloween, Black Friday, and New Year’s Eve (from 4pm on 12/31 to 6am on 1/1). We may also suspend Flat Rates 2 hours before, during, and 2 hours following major Holidays, Sporting Events, Concerts, and major road closures.

DUE TO HIGH DEMAND: PLEASE BOOK IN ADVANCE

Thank you for using Charley's Taxi!

Domestic Baggage Claim (Includes Canada arrivals)

Via text:

Via phone call:

International

Via text:

Via phone call:

Departures

Flat Rates